Transforming IT Service Management
The discipline of IT Service Management (ITSM) is based on the measurement and management of the IT capability in delivering IT systems to provide business services. Click here to read the full Blog
Peak Performance Teams AND Making Magic Happen
When you have worked on a team that performs and getting great results, you realize that teams or groups of people can band together for a common goal and really make magic happen! Click here to read the full Blog
Organisation Structures – your beginning OR end!
Have you heard the classic joke about ‘an organisation is like a fish, it always stinks from the head down’ and of course the 11th commandment ‘don’t kid thyself’! Click here to read the full Blog
KPIs – Just another acronym or KEY TO RESULTS!
IT is a complex science. You are either meeting the expectations of the business/customer or not. The challenge is: How do you know that you will? Click here to read the full Blog
Carrot OR the Stick? And are the REWARDS enough?
Motivation is different for everyone. Some people are motivated by negative forces and some by positive. It is important to create an environment where you address a range of possibilities. Click here to read full the Blog