Carrot OR the Stick? And are the REWARDS enough?
Motivation is different for everyone. Some people are motivated by negative forces and some by positive.…
Read more
KPIs – Just another acronym or KEY TO RESULTS!
IT is a complex science. You are either meeting the expectations of the business/customer or not.…
Organisation Structures – your beginning OR end!
Have you heard the classic joke about ‘an organisation is like a fish, it always stinks…
Peak Performance Teams AND Making Magic Happen
When you have worked on a team that performs and getting great results, you realize that…
Transforming IT Service Management
The discipline of IT Service Management (ITSM) is based on the measurement and management of the…
Failure to Launch
Project failure affects many of us in business all too often. But this doesn’t have to…
Have you heard of the Help Desk Association of Australasia?
The HDAA is a fantastic organisation specialising in the Service and Support Industry that I have…
Is your technology limiting your business potential and ability to innovate?
Businesses that invest in developing a Service Model can more effectively align IT with their business…
How do you harness resources effectively to improve your business? And what is the optimum mix of those resources?
As a business improvement practitioner, I’m asked these questions regularly, so I developed a practical and…
Calling all managers – the buck stops with you!
People are an organisation’s greatest asset, yet many employees are demotivated with low levels of job…
Avoiding incidents and costly re-work
Organisations go to great lengths to improve their safety performance through staff training and mandating safety…
Partnering for positioning and profit
Like the famous Aristotle quote, “the whole is greater than the sum of its parts”, choosing…
Keeping the end game in sight
In one of my earliest experiences of heading up a project, I was fortunate to join…